Can you fix my problem?

Yes.  We fix over 350 residential, business, network, internet, and mobile computer user problems every year.  We specialize in desktop, windows based computer systems.   And if we can't fix your hardware, we know who can.

NetPlus Computers takes great care to safeguard your data.  Please ask about our data insurance programs, backup strategies and Anti-Virus programs.

NetPlus Computers provides on site services on stand alone computers as well as all versions of Microsoft networks and servers.

How much will it cost?

Carry in service 

In our shops we charge by the problem, not by the hour.  Bring your system in. (Just the problem parts please.  We have our own monitors, keyboards and mice so you don't have to lug everything.) We will troubleshoot or upgrade it until it does what you want it to do. And we charge flat rates for most repairs and upgrades. That means you don't pay for any mistakes. Or any lunches.   At NetPlus, we try and exceed your expectations.

Please ask if you need assistance carrying your system in from your car, we will be happy to help!

On site service

No matter where you live...

Sometimes you want help to come to you.

Need onsite service? Call NetPlus. Our onsite technicians will make an onsite service call to your home or office, diagnose your problem, propose and implement a solution.. We carry quite a stock of IBM compatible replacements parts with us, and can complete repairs totally on site in almost all cases. And if we can't fix it onsite, we will take it to our shop and get it back to you ASAP. NetPlus has been providing dependable onsite service to the Welch area since 2001. We charge hourly rates, but there is no travel charge to most area locations. Your time is valuable. We won't keep you waiting.

How long will it take?

Standard in store turn around time for flat rate troubleshooting and installs:
3-5 business days
(sometimes sooner, seldom longer)

Standard Onsite Service  Have your own personal tech come to you
Generally same day or next day
$65 per hour at you home or place of business

If you need your system sooner than that we are happy to offer some express service alternatives:

Head of the line  For an extra $65 dollars your computer will go to the Head of The Line.  We will contact you within three hours with a diagnosis and good faith estimate of any parts needed and time it will take to fix.  Every effort will be made to turn your system around as soon as possible.  You may be asked to pay for overnight shipping of special order parts.
½ - 2 days
$65  .

Drop everything Charge. This is for emergency service or when you just can’t wait another second.  We will put everything else on hold and work exclusively on your system.

We are bound by software licensing agreements and require original, manufacturers CD’s for program re-installs.  NetPlus is not responsible for any data or programs residing on your computer system