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1. INVOICE:
The BUYER agrees to pay the total purchase price as
specified on your shopping cart order, in addition, the
BUYER agrees to pay any sales, freight charges or other
taxes levied on or measured by such purchase price, or
arising from the use of the product(s) and any parts or
maintenance supplied, including without any limitation, any
additional sales, use gross receipts, privilege, excise, and
personal property taxes unless specified in writing on this
document.
2. LIMITED WARRANTY:
NetPlus Computers provides a one-year limited warranty for
the quality of most its products in material and
workmanship. OEM CPUs and Memory have a 30 day limited
warranty. All warranties are subject to the terms and
conditions of their respective manufacturers. During this
period, NetPlus Computers will repair or replace all
merchandise, which proves to be defective. However, NetPlus
Computers will not warranty any product, which have been
subjected to improper freight handling/shipping, physical
damage, neglect, or unauthorized repair or installation.
Some products have longer warranties directly from the
individual manufacturer. All warranty will be voided if any
Warranty Sticker or Seal is broken off on the purchased
products. Any tempering of the warranty condition of any
purchased products voids the warranty of such products.
3. SPECIAL ORDER:
NetPlus Computers will assist you in special order items.
The following rules apply:
Buyer must prepay for the special order product, shipping,
and other cost associated with the product
NO returns, exchanges, or refunds under any circumstance
Technical Support provided by manufacturer of product, not
by NetPlus Computers
4. CHANGES AND CANCELLATION:
The following rules apply to changing or canceling orders:
a) Non-completed orders* (i.e. orders that have not been
shipped) can be changed or cancelled with no penalty
b) Completed orders* (i.e. packages that have already been
shipped) are subject to a 15% restocking fee and all
freight/shipping charges
c) Freight charge is NOT refundable and or available for
credit.
*Special rules apply to systems
5. SYSTEMS
The following rules apply to system orders:
In order to get system orders built and shipped as quickly
as possible, orders can only be changed or cancelled during
the same day that it was placed.
Systems are subject to a 20% restocking fee and the FULL
cost of any software
NetPlus Computers will only warranty or repair the items
that were bought as part of the system. Additional
peripherals, software, or hardware will not be warranted,
nor will any problem directly or indirectly caused by those
products (i.e. incompatibility issues, driver issues, etc).
NetPlus Computers will not repair damage caused by viruses,
Trojan horses, or other malicious programs
NetPlus Computers is not responsible for data loss - please
backup your system regularly
6. DELIVERY:
NetPlus Computers will make every reasonable effort to
effect shipment on or before the estimated delivery date set
forth on the NetPlus Computers quotation and confirmed in
NetPlus Computer's acknowledgement to Purchaser’s order.
NetPlus Computers is not liable for delays caused by Govt.
orders, strikes, lockouts, floods, fires, explosions,
earthquakes, and other causes beyond NetPlus reasonable
control. NetPlus uses USPS & UPS for shipments and is
subject to USPS & UPS’s schedules.
7. RISK OF LOSS:
Shipment of all products shall be F.O.B. (free on board)
NetPlus facility. Title to and risk of loss or damage to
product shall pass to purchaser upon delivery to carrier at
the F.O.B. point. Purchaser shall be responsible for dealing
with the carrier in the event of carrier’s mis-delivery,
loss or damage to product.
· LIMITATION: NetPlus shall not be liable for damage or
penalty as result of late or lost shipments, even if the
purchaser has been notified that such damages or penalties
may apply.
8. RETURNS:
All returns must show on the outside shipping box a valid
RMA (Return Merchandise Authorization) number and include a
copy of the invoice showing serial numbers as labeled on the
part/product. All shipments received that do not clearly
show an RMA number will be automatically refused.
· To obtain an RMA number, email our RMA Department at
netplus@frontiernet.net
to request an RMA request form and fax back with all the
information requested on the form to get an RMA number.
RMA’s are handled Mon-Fri 9am-5pm
NO RETURNS OR REFUNDS FOR ANY SOFTWARE - NO EXCEPTIONS
A) Returning for Credit: Upon approval all new/used products
with no physical damage and accompanied by all the original
accessories and packaging will be accepted within 30 days
from invoice date. No credit is issued for any product after
30 days. No credit on CPUs, memory, or hard drives after 7
days of purchase. Freight charge is not refundable.
B) Returning for Repair/Replacement: the purchaser must
prepay All RMA shipments. A C.O.D. shipment will be refused.
NetPlus Computers will not cross-ship products NO
EXCEPTIONS. If individual components are invoiced, only
individual components can be returned. Please note that the
service or credit may be delayed or otherwise affected if
the above procedures are not followed. NetPlus Computers
will not be responsible for any consequences due to such
non-compliance.
NetPlus Computers will NOT be responsible for any cost
incurred due the returning of any warranty products from the
purchaser during the warranty period. NetPlus Computers will
NOT be responsible for any cost or loss incurred due any
defective purchased products. NetPlus Computers will NOT be
responsible for any cost or loss incurred during the
inoperative period of any defective purchased products.
NetPlus Computers will NOT be responsible for any loss of
Data and Contents on any storage media devices. It is the
Purchaser's responsibility to backup all data and content on
any media storage devices before returning any warranty
products.
All defective claims will be verified according to the
reported problem. No replacements will be made for
non-defective items. NetPlus Computers Tech’s test all
products for RMA and their word is final. If their findings
determine that the warranty has been voided by misuse,
physical damage, natural events/disasters (i.e. lightning
strikes, floods, fire, etc) or that the warranty has
expired, the product will be returned to you stating the
reasons it is not being replaced. Any attempts to dispute
any charges due to a voided warranty will result in the
immediate closing of your account and all documentation
supporting NetPlus Computer's decision including, but not
limited to, this document and all testing documents will be
forwarded to your credit card company. RMA turn around is
based on product availability and also on NetPlus Computer's
vendors turn around, but NetPlus Computers will do
everything possible to make the process quick and smooth.
9. TECHNICAL SUPPORT:
For better service to our valuable customers, our Tech
Support department is open Mon-Fri from 9:00 A.M. - 5:00
P.M. and can be reached by emailing netplus@frontiernet.net
Please note your invoice number, the problem and a number to
reach you so that our Tech’s can call if they have further
questions.
Tech Support is only available for products bought from
NetPlus Computers.
10. ENTIRE AGREEMENT
This document constitutes the entire agreement between the
BUYER and NetPlus Computers. It is intended as a complete
and exclusive statement of the terms used in this agreement
and no course of prior dealings between the parties and no
usage of the trade shall be relevant to supplement or
explain any term used in this agreement. No agent, employee,
or representative of NetPlus Computers has any authority to
bind NetPlus Computers to any affirmation, representation,
or warranty concerning the product(s) sold under this
agreement, unless the same is included within this written
agreement.
(CONDITIONS SUBJECT TO CHANGE WITHOUT PRIOR NOTICE)
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